Description

The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.

Your future duties and responsibilities:
Operate various equipment for high-speed scanning, mail out, and metering of mail.
Box and archive files for storage purposes.
Interface with passport applicants at Agency/Center Information and Will-Call counters:
At the Information Station, ensure appointment is scheduled;
Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
Prior to distributing to applicants, print and review passport books for accuracy and quality.
Process refund/reimbursement requests.
Generate a credit card payment from the applicant and distribute completed batches to the Cashiers Office. Verify all completed transactions and run designated reports.
Contact applicants to request necessary documents.